1. General policy
BALISTIQON Pro is sold as a digital subscription. You can cancel your subscription to stop future renewals. Refund eligibility depends on subscription status, local consumer law and Paddle transaction handling rules where Paddle is used as Merchant of Record.
2. First purchase
If you are not satisfied with your first Pro purchase, contact us within 14 days of the initial transaction. We will review the request and may issue a refund where appropriate or where required by law.
3. Renewals
Renewal payments are generally non-refundable after the subscription period begins, unless required by law or approved after review. Please cancel before renewal if you do not want to continue.
4. Abuse and policy violations
Refunds may be refused for accounts involved in abuse, fraud, chargeback misuse, violations of the Terms of Service, or attempts to exploit the service.
5. How refunds are processed
Payments and refunds are processed by Paddle as Merchant of Record. Approved refunds are normally returned to the original payment method according to Paddle and payment network timelines.
6. Contact
Refund requests can be sent through the contact details listed on the Contact page. Include the account email address and Paddle transaction or receipt reference if available.